Terms of sale

1. Parties

SELLER

Company name: ABT Doğal Ürünler ve Kozmetik Sanayi ve Ticaret Limited Şirketi
Address: Feneryolu Mah. Bağdat Cad. No: 115/5 Kadıköy / İstanbul
Telephone: +90 216 414 97 16 · +90 216 414 97 17
E-mail: bilgi@abtdogalurunler.com
Tax office and number: Göztepe Tax Office 002 234 7630
Trade registry number: 825515-0
MERSIS number: 0002234763000001

BUYER: the person who makes the purchase with the name, address and contact details given on the order form and at the payment step.

2. Subject of the agreement

The subject of this agreement is the determination of the rights and obligations of the parties, in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of the product whose characteristics and sale price are stated on the order page and which the BUYER has ordered electronically through abtdogalurunler.com.

3. The product covered by the agreement

The type, quantity, brand and model of the product, the sale price and the method of payment are set out in the order summary and in the order confirmation e-mail. This information is an integral part of the agreement.

4. General provisions

The BUYER accepts that, before placing the order, they read and understood the information on the essential characteristics of the product, the sale price, the method of payment and delivery, and gave the required confirmation electronically.

The product is delivered to the address given by the BUYER within 30 days at the latest from the order reaching the SELLER. The delivery time in practice is set out in the shipping policy.

No shipping fee is charged on orders of 2,000 TL and over. On orders below this amount the shipping fee is calculated as 150 TL and shown at the payment step.

If the product cannot be delivered because the information provided by the BUYER is incorrect, the SELLER is not responsible for the resulting costs.

5. Right of withdrawal

The BUYER has the right to withdraw within 7 days of the product being delivered to them or to the person at the address they indicated. To exercise the right of withdrawal, the SELLER must be notified by e-mail or telephone within that period.

Exercising the right of withdrawal depends on the product's packaging being unopened and undamaged and the product being unused. A copy of the courier delivery record for the returned product must be sent together with the original invoice. If the original invoice is not sent, VAT and any other legal obligations cannot be refunded.

The price of the product is refunded to the BUYER within 7 days of the documents reaching the SELLER. The shipping cost of a product returned under the right of withdrawal is borne by the BUYER.

6. Products for which the right of withdrawal cannot be exercised

The right of withdrawal cannot be exercised for products that by their nature cannot be returned, single-use products, products that perish quickly or may pass their expiry date, or products prepared in line with the BUYER's own requests and specifications. Cosmetic and personal care products whose packaging has been opened fall within this scope for reasons of hygiene.

7. Resolution of disputes

In disputes arising from this agreement, the Consumer Arbitration Committees and Consumer Courts at the BUYER's place of residence have jurisdiction, within the monetary limits announced by the Ministry of Trade.

8. Entry into force

When the BUYER confirms the order electronically, they are deemed to have accepted all the terms of this agreement. The agreement enters into force once it has been read and accepted by the BUYER.